Last Updated: January 15, 2025

ProSmart Licensing ("we," "our," or "us") takes your privacy seriously. This policy explains how we handle your data when you interact with our gaming license consulting services.

What Information We Collect

When you contact us or use our services, we collect:

  • Contact details: name, email, phone number, company name
  • Business information: jurisdiction interests, license type requirements, operational scope
  • Technical data: IP address, browser type, pages visited (via standard analytics)
  • Communication records: emails, consultation notes, document exchanges

We don't collect payment card data directly. All transactions run through certified payment processors with their own security protocols.

How We Use Your Data

Your information helps us deliver effective licensing guidance:

  • Assess regulatory fit for your specific jurisdiction needs
  • Prepare license application materials and compliance documentation
  • Communicate updates on application status and regulatory changes
  • Improve our service delivery based on client feedback patterns
  • Send relevant regulatory updates (you can opt out anytime)

We never sell your data to third parties. Period.

Who We Share Data With

Limited disclosure happens only when necessary:

  • Regulatory authorities: as required for license applications in your target jurisdiction
  • Legal partners: lawyers and compliance specialists working on your case (under strict NDAs)
  • Service providers: email platforms, document storage systems (all GDPR-compliant)
  • Legal obligations: if compelled by valid court orders or law enforcement requests

Data Security Measures

We protect your information through:

  • 256-bit SSL encryption for all data transmission
  • Secure cloud storage with access controls and audit logs
  • Regular security assessments and staff training
  • Confidentiality agreements with all team members and partners

No system is 100% breach-proof, but we maintain industry-standard protections and will notify you promptly if any security incident affects your data.

Your Rights

You control your personal data:

  • Access: request copies of data we hold about you
  • Correction: update inaccurate or incomplete information
  • Deletion: ask us to remove your data (subject to legal retention requirements)
  • Portability: receive your data in a structured, common format
  • Objection: opt out of marketing communications or certain processing activities

To exercise these rights, email us at [email protected].

Data Retention

We keep your information for as long as needed to fulfill our services and meet legal obligations. Active client files remain accessible during engagement plus 7 years (standard for professional services). Marketing contacts stay on file until you unsubscribe.

International Transfers

Gaming licensing is a global business. Your data may be processed in jurisdictions where our team operates or where regulatory authorities require submission. We ensure adequate protection through standard contractual clauses and compliance frameworks.

Cookies and Tracking

Our website uses essential cookies for functionality plus analytics cookies (Google Analytics) to understand visitor behavior. You can disable non-essential cookies through your browser settings without affecting core site features.

Changes to This Policy

We update this policy as our practices evolve or regulations change. Material changes get posted here with a new "Last Updated" date. Continued use of our services after updates means you accept the revised terms.

Contact Us

Questions about this privacy policy or how we handle your data? Reach out:

Email: [email protected]
Address: ProSmart Licensing, 123 Regulatory Plaza, Suite 400, Gibraltar

For EU residents: you have the right to lodge a complaint with your local data protection authority if you believe we've mishandled your personal information.