Terms of Service

Last Updated: January 2025

These Terms of Service govern your engagement with ProSmart Licensing ("we," "us," "our") for gaming license consulting and related professional services. By engaging our services, you ("Client," "you") agree to these terms.

1. Service Scope

We provide gaming license consulting, including jurisdiction analysis, application preparation, regulatory compliance advisory, and ongoing support. Services are tailored per engagement agreement.

What we do: Strategic guidance, document preparation, regulatory liaison, compliance framework development.

What we don't do: Legal representation (we're consultants, not attorneys), guaranteed license approval (regulators make final decisions), post-license operational compliance (unless separately contracted).

2. Client Obligations

You must provide accurate, complete information for all applications and compliance assessments. Here's the thing: incomplete data delays everything. We can't file what we don't have.

Timely delivery of requested documents and financial records
Truthful disclosure of ownership structures and beneficial owners
Payment of regulatory fees directly to licensing authorities
Notification of any material changes during application process

Failure to meet these obligations may result in project delays or additional fees.

3. Fees and Payment Terms

Service fees are outlined in your engagement agreement. Standard structure:

Retainer: Due at project start (typically 30-50% of estimated total)
Milestone payments: Tied to application phases
Regulatory fees: Paid directly to authorities (not included in our fees)

Late payments (15+ days overdue) may pause active work. We reserve the right to adjust fees if project scope expands beyond initial agreement.

4. Confidentiality

We maintain strict confidentiality regarding your business operations, financial data, and application materials. Information is only shared with regulatory authorities as required for licensing processes.

Exception: We may disclose information if legally compelled (subpoena, court order) or to prevent fraud/illegal activity.

5. No Guarantees

We optimize your application for approval, but final licensing decisions rest with regulatory authorities. We do not guarantee:

License approval (regulators have sole discretion)
Specific timelines (regulatory processes vary)
Outcomes of compliance audits or investigations

Our role is professional guidance. Regulatory outcomes depend on multiple factors beyond our control.

6. Limitation of Liability

Our liability is limited to fees paid for services related to the specific claim. We are not liable for:

Regulatory decisions or penalties
Business losses due to licensing delays
Third-party actions or jurisdictional changes

7. Termination

Either party may terminate with 30 days written notice. You remain responsible for fees incurred up to termination date. Work product completed before termination remains your property.

8. Governing Law

These terms are governed by the laws of [Jurisdiction]. Disputes will be resolved through binding arbitration in [Location].